Shipping policy
SHIPPING POLICY
Last updated: August 25, 2026
Overview We're committed to getting your order to you as quickly as possible. Because our products are made to order, please allow time for both production and shipping.
1. Processing Time Most orders are processed and sent to production within 1–3 business days of purchase. Orders are not processed on weekends or holidays.
2. Shipping Times Once your order ships, estimated delivery times are:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–4 business days (where available)
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.
3. Shipping Destinations We currently ship within the United States. International shipping is not available at this time.
4. Shipping Costs Shipping costs are calculated at checkout based on your order and delivery address.
5. Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Use it to monitor your delivery status directly with the carrier.
6. Lost or Delayed Packages If your tracking shows your package as delivered but you haven't received it, please:
- Check with neighbors or building management
- Contact the carrier directly with your tracking number
- Reach out to us at support@tetheredoasis.com if the issue is unresolved
We are not responsible for packages lost or delayed due to carrier error, but we will do our best to help resolve the situation.
7. Incorrect Address Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrectly entered address. If you catch an error, contact us within 24 hours of purchase at support@tetheredoasis.com.
We ship primarily within the United States. International shipping may be available on select items — options will appear at checkout.
8. Contact Us Shipping questions? Email us at: support@tetheredoasis.com